Last updated: September 15, 2026
This Privacy Policy explains how Never Needs Winding ("we," "us," or "our") collects, uses, and protects personal information when you visit Never Needs Winding at https://www.neverneedswinding.com (the "Website").
1. Who We Are
The Website is operated by Never Needs Winding, located at 7012 Grean Oak Drive McLean Va 22101.
Privacy contact: www@neverneedswinding.com
2. Information We Collect
Depending on how you use the Website, we may collect:
- Information you provide, such as your name, email address, phone number, company name, and message when you submit a form on the Website, together with your agreement to this policy.
- Technical information, such as IP address, browser type, device information, referring page, pages visited, and approximate location.
- Cookie and consent information, including your cookie choices.
3. How We Use Information
We may use personal information to:
- respond to enquiries and communicate with you;
- provide requested information or services;
- operate, maintain, secure, and improve the Website;
- understand Website usage and performance;
- remember your cookie choices; and
- comply with legal obligations and protect our rights.
4. Legal Bases
Where applicable law requires a legal basis, we rely on one or more of the following:
- your consent, such as when you tick the consent box on one of our forms;
- steps taken at your request before entering into a contract, or performance of a contract;
- our legitimate interests in operating, securing, and improving the Website and responding to you; and
- compliance with a legal obligation.
5. Analytics
We use Matomo to understand how visitors use the Website. Analytics data may include pages visited, visit duration, device and browser details, referral source, and a shortened IP address.
Matomo is configured as follows: a Matomo Cloud account hosted in the European Union.
Matomo does not set analytics cookies until you accept them in our cookie notice. See our Cookie Policy for more information.
6. Cookies
We use a cookie notice to ask for your consent to optional cookies and to remember your choice. You may change or withdraw your choice using the "Cookie settings" link in the website footer.
See our Cookie Policy for details.
7. Sharing and Service Providers
We do not sell personal information. We may share information with service providers that help us operate the Website, such as hosting, security, email, form-processing, analytics, and website-support providers. These providers may process information only as needed to supply their services or as otherwise permitted by law.
We may also disclose information when legally required, to protect rights or safety, or in connection with a merger, acquisition, or transfer of assets.
Relevant service providers include We use Google reCAPTCHA to prevent spam and illegal logins..
We use Google reCAPTCHA v3 to protect the Website from spam and abuse, on forms such as logging in and resetting a password. It sends information about your device and how you interact with the page to Google.
8. International Transfers
Some providers may process information outside your country. Where required, we use appropriate safeguards for international transfers, such as adequacy decisions or approved contractual protections.
9. Retention
We retain personal information only as long as reasonably necessary for the purposes described above, including legal, accounting, security, and dispute-resolution needs.
- Enquiry records: 24 months after our last correspondence
- Analytics data: 13 months
- Cookie choices: 12 months
10. Security
We use reasonable organizational and technical safeguards designed to protect personal information. No internet transmission or storage system is completely secure.
11. Your Rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection; withdraw consent; or lodge a complaint with a data-protection authority. These rights may be subject to legal exceptions.
To exercise a right, contact www@neverneedswinding.com. We may need to verify your identity.
12. Children
The Website is not directed to children under 16, and we do not knowingly collect their personal information. Contact us if you believe a child has provided personal information.
13. Third-Party Links
The Website may link to third-party sites. We are not responsible for their privacy practices, and their own policies apply.
14. Changes to This Policy
We may update this policy from time to time. The revised version will be posted here with a new "Last updated" date.
15. Contact Us
Questions or requests may be sent to:
Never Needs Winding
7012 Grean Oak Drive McLean Va 22101
www@neverneedswinding.com